Closed Loop Plastics will accept returns of unopened products within 90 days of receiving your order. Once we receive the item(s), the payment will be refunded through the method used when purchased. Refunds may take up to 10 business days to appear in your account.
It is the customer’s responsibility to cover the cost of shipping (postage, packaging, etc.) for all returns. We highly encourage tracking the shipment since we are not liable for any damages and/or loss of the order while it is in transit. No refund will be granted if the returned goods are not sent back in the period of time described above.
Closed Loop Plastics warranties its products for up to 6 months after purchase. A product can only be deemed defective upon evaluation by Closed Loop Plastics. Upcycled and recycled material formulations are unique, it is very likely that our products will print differently than products offered by another company. Defective product is subject to our warranty policy based on specific issues related to the filament itself being out of spec or faulty workmanship (i.e., improper diameter, color shifts, poor winding, or mislabeling). If the defect is confirmed, we would submit a refund and/or a warranty replacement.
Reseller warranty windows may extend beyond the manufacturer warranty window as part of the vendor agreement.
If you are having printing or compatibility issues, please contact our support at firstname.lastname@example.org. Closed Loop Plastics does not warrant compatibility with any specific hardware, though we will do our best to support you in making the filament work on your machine.